|
The method to be used in the survey is interview using questionnaires and direct observation. Questionnaires can be seen at download section.
The interview is conducted to get information on basic data (location of the project, infrastructure condition, respondent information, type of technology installed). The interview is also conducted to know the people’s priority of service quality (efficiency, network, no boundaries, ease, personal and affordability). This will identify public perception on the expected level of service for USO implementation.
In-depth interview collects information on several issues:
Accessibility. This aspect exams the accessibility of the telecommunication facilities to all village community. Accessible is that all elements of village community have equal ability to use the facility with reasonable efforts and in affordable cost. This also exams how easy is the access to the telecommunication facility, is the facility available anytime, the location is accessible, easy to operate, etc. The project also need to exam what facilities provided in the telecommunication facilities that are frequently used (telephone facilities (incoming and outgoing call), fax (receive and send), or internet), for what necessities are the telecommunication facility used, how much time taken and how often the errors happen, how the quality, etc.
The agents taking part. The implementation of the technology needs to be supported by agents. This party is acting as motivators for the use of telecommunication facility. This survey exams this aspect as an important part of the study.
Cultural issues. Telecommunication can create the cultural change in community. To exam this statement, survey question the impact of telecommunication on linguistic, is there any linguistics problems or is there any changes on linguistic in the community. In the social aspect, the question is about the changes that community experienced after the facility installed. Is the telecommunication significantly improves the villagers’ awareness on information? Is the telecommunication facility change the behaviour of the people in communicating and/or interact? Does the telecommunication facility onset privacy issues in the community? Is facility creates security issues in community? Is there any special arrangement/regulation about how the facilities manage?
Technical resources. This part exam the several issues related on technical such as safety risk (electric shock, lighting stroke, short circuit, etc) on facility use. The important aspect on technical resources also support for facility operation like human resources, maintenance resources (hardware, software), is there any requirement for facility operating process regarding knowledge and expertise? Is there any brain drain from village to city? The question about energy resource also ask, is the facility need a special energy source or can be handle by the existing resources.
Economy. Facility needs to be self sustained. That’s why economic aspect is an important part to manage the facility. Survey asks about how people manage the revenue to keep the service sustain. The survey also asks about the economic related advantage, such as in trade and commerce activity, domestics income etc.
Beside the various aspects as mention above, the question about community development is asked related to the impact due to the availability of USO telecommunication both from the readiness side of the community to operate the tools and impact after the telecommunication facilities are implemented. Implementation aspect can be observed on the communities’ expectation in the followings issues: service coverage, type of service, management system and financial support. Impact aspects basically are seen from the impact of USO fastel toward community economy level. Other important impact is impact toward community’s social cultural life, and the improvement of partnership between community members. Impact toward the decreasing of discrimination level and accessibility improvement for all level of community and the improvement of public participatory level in decision making process are also important. Analysis from this process shows what people expect from USO program.
Survey in Indonesia plan to visit 5 province which is North Sumatera, Lampung, South Sulawesi, East Kalimantan and Papua. 
|
